Specialisms
I specialise in the following areas:
- Community Engagement
- Programme Management
- Project Management
- Transformation
Hayley is an experienced local government commissioner and independent consultant with over 15 years’ experience supporting councils and partners to navigate complexity, improve services and deliver meaningful change. Her work spans commissioning, partnership working, evaluation, integration, co-production, transformation, and programme and project management, and she brings a strong mix of strategic insight, practical delivery experience and system understanding.
Hayley specialises in helping organisations turn complexity into clear, workable action. She supports teams to strengthen collaboration, shape improvement, deliver programmes effectively, build confidence in decision-making and keep people, communities and outcomes at the centre. Her approach is collaborative, grounded and adaptable, combining challenge and support to help systems move forward in a way that is both realistic and purposeful.
Strengths/Area of Expertise
- Managing senior-level, multi-stakeholder relationships
- Commissioning and service improvement
- Partnership working and stakeholder engagement
- Programme and project management
- Evaluation, insight and evidence-informed decision-making
- Report writing, business cases and strategic papers
- Integration and cross-system working
- Co-production and person-centred approaches
- Strategy development and transformation support
- Turning complexity into clear, practical action
- Building trusted relationships quickly
- Working effectively in high-scrutiny and resource-constrained environments
Professional Qualifications
Oxford Brookes – Passport to Procurement – Delivering efficiencies through Effective Contract Management
Notable Achievements/Value Added
- Delivered added value by turning complex commissioning, transformation and improvement challenges into clear, actionable next steps.
- Built and managed trusted senior relationships at cabinet level and below, supporting alignment, momentum and confident decision-making.
- Produced strong reports, business cases and strategic papers that helped organisations move from discussion to action.
- Strengthened programme and project delivery through clear structure, oversight and practical problem-solving.
- Improved partnership working across local authority, health and VCSE systems to support more integrated and effective ways of working.
- Brought a robust but practical approach to evaluation, insight and evidence use, helping organisations focus on what matters most.
- Added value through co-production, engagement and person-centred thinking that kept improvement grounded in lived experience.
- Supported organisations to work more effectively in pressured environments by bringing clarity, adaptability and constructive challenge.
Relevant Sector Knowledge
Local government and public service delivery Commissioning across complex service and system environments Adult social care and wider community-based support Health and social care integration Partnership working across local authority, health, VCSE and community settings Service review, redesign and transformation in public sector contexts Co-production, engagement and person-centred approaches Evaluation, outcomes and evidence-informed improvement Governance, assurance and decision-making within high-scrutiny environments Programme and project delivery in resource-constrained systems Prevention, early intervention and whole-system thinking Working with senior leaders, elected members and operational teams to shape practical, deliverable change.
Training/Coaching Programs/Workshop offers
- Co-production, Facilitation and Insight Offer Hayley designs and facilitates co-production workshops that help organisations bring people, partners and perspectives together in a purposeful and inclusive way. She supports discovery, stakeholder engagement and structured conversations, helping teams explore challenges, test ideas and shape direction. She can also capture and analyse insight, turning discussion into clear findings, recommendations and practical next steps. Offer includes: Co-production workshops and facilitated sessions Stakeholder engagement and discovery activity Focus groups and structured conversations Insight capture, analysis and summary reporting
- Evaluation and Impact Offer Hayley helps organisations evaluate services, programmes, projects and pilots in a practical and proportionate way. She supports teams to understand what is working, what is changing and where improvements can be made. This can include evaluation frameworks, data and insight review, outcomes assessment and clear reporting to support learning, improvement and decision-making. Offer includes: Evaluation of services, programmes, projects and pilots Impact and outcomes assessment Evaluation framework design Qualitative and quantitative insight gathering Reports, recommendations and decision-ready findings
LGR Experience & Expertise
- Strong understanding of the opportunities and pressures created by Local Government Reorganisation, including governance, service integration, operating model redesign and partnership alignment.
- Experience working in complex local authority environments where change must balance political priorities, organisational transition, service continuity and outcomes for residents. Skilled in supporting councils and partners to navigate complexity, build shared understanding and turn strategic change into practical, deliverable action.
- Knowledge of how reorganisation impacts commissioning, partnership working, programme delivery, decision-making and cross-system relationships.
- Able to support place-based thinking across new structures, helping maintain focus on communities, prevention and person-centred outcomes during periods of change.
- Experience of working across organisational boundaries, bringing together local authority, health, VCSE and community perspectives to shape more integrated approaches.
- Strong facilitation, engagement and report-writing skills to support options development, stakeholder alignment, business cases and decision-ready recommendations.
- Comfortable operating in high-scrutiny environments where transformation requires both pace and careful handling of relationships, risk and governance.
- Brings a collaborative, grounded and system-aware approach, helping organisations move through change in a way that is realistic, purposeful and people-focused.