Talent Bank Lunch and Learn – Difficult Conversations in the Workplace

Local Government East presents the next session in its Lunch & Learn series, designed to help council leaders, managers, and officers navigate challenging conversations with confidence and skill.

This session is aimed at councillors, team leaders, managers, and officers who want practical tools to handle difficult situations effectively, maintain strong working relationships, and achieve constructive outcomes. Each session delivers clear, actionable guidance that can be applied immediately within your council.

Session Overview

Having a Word: How to Navigate Three Types of Challenging Conversations Without It All Kicking Off

This practical session will explore:

• Constructive feedback conversations – providing guidance without causing defensiveness

• Conflict resolution conversations – managing disagreements and preventing escalation

• Motivation and performance conversations – addressing underperformance or disengagement with confidence

Delivered by Andrew Pain, a specialist in communication, leadership, and workplace effectiveness, the session provides step-by-step approaches to handle challenging discussions professionally and productively.

Who should attend

• Councillors and elected members dealing with teams or stakeholders

• Team leaders, managers, and officers responsible for staff supervision

• HR professionals and organisational development leads

• Anyone looking to strengthen confidence, communication, and influence in difficult conversations

Why this session works

• Practical, evidence-based strategies from an experienced practitioner

• Builds confidence and reduces the risk of conflict

• Immediate tools and techniques for everyday workplace challenges

• Supports effective leadership, team management, and community-facing roles

Attendance note: If the session is oversubscribed, participation may be limited to 2–3 representatives per member council.

For queries or further information, please contact:

• Paige O’Connell, Commercial Coordinator – paige.O’Connell@localgoveasteng.gov.uk
• Rachel Heathcock, Specialist Training Manager – rachel.heathcock@localgoveasteng.gov.uk