Organisations should understand and adapt services for LGBTQ+ communities to ensure that these individuals feel safe, respected, and fully included.

LGBTQ+ people often face unique challenges, such as discrimination, stigma, or lack of tailored support, which can create barriers to accessing services or opportunities. By adapting services—whether through inclusive language, policies, or environments—organisations demonstrate respect for diverse identities and meet the specific needs of LGBTQ+ clients or employees. This leads to better engagement, trust, and outcomes.

Training is important because it raises awareness about LGBTQ+ experiences, challenges myths and stereotypes, and equips staff with the knowledge and skills to interact respectfully and confidently.

Well-designed training helps prevent unconscious bias and discrimination, fosters allyship, and ensures that policies and practices are truly inclusive. Ultimately, understanding and adapting to the needs of LGBTQ+ communities through training contributes to a more equitable, welcoming, and effective organisation.